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| Member Services
How do I
join our group, Go here JOIN NOW
choose the payment option that best suits you. We have several payment
options using a credit card. If you need immediate access to our
members only sections, use the
TUG Secure Online payment system
(New members get
instant access!). Other payment options are listed below. The
Membership info will be emailed to you. All payments are processed
within 24 hours. Note if you are expecting an email from TUG but
have not received it yet, please check your SPAM or junk email folder:
Note: The ID and password you
will get when you join
TUG is for accessing Members Only databases. This is
different from the TUG BBS User Name and Password. The TUG BBS is an
automated program and you will pick your own nickname and password when
for the TUG BBS. Refer to the TUG BBS FAQ
for further information.
it cost to join?
membership dues are only $15 for the first 12 months and each year you
are a member you receive $75
worth of classified ads in the TUG TIMESHARE MARKETPLACE!
The renewal dues are only $15/year or $30 for 3 years (both come with
free classified ads)
How do I
pay for my membership?
(like all TUG features) can be paid via the following:
pay using credit cards (Visa, Master card, Amex or Discover) you have
- Use the TUG
Secure Online Payment System linked on our home page (you
will receive a link to complete your membership on the thank you page
- Use PayPal
800-243-1921 (US & Canada only) or 904-298-3185
- send the information by email to firstname.lastname@example.org
- To pay by check (in US funds - please use an
international postal money order outside USA & Canada) mail to: TUG,
po box 1442, Orange Park, Fl 32067 USA
I get my password?
membership info is sent to the email address used when you JOIN.
Normally we try to process all new memberships daily (weekdays only).
If immediate access is required, please use the Online TUG
Secure Online Payment system. All paypal payments
must be processed manually, but are done within 24 hours. Note if you are expecting an email from TUG but have not received it yet, please check your SPAM or junk email folder: Spam Info
doesn't my TUG member password work in the TUG BBS?
TUG BBS is a completely separate automated program which utilizes
passwords unique to each individual. We do suggest you use the exact
same username and password you chose for your TUG Membership so they
are both the same, but this is optional. For help on passwords
How do I
renew my membership?
a month prior to your membership expiring, you will receive a renewal
email notice. You can pay for your $15 renewal dues in the same ways
you pay for any of the TUG features (see how do I pay answered above).
We also have a special discounted $30 3 year renewal available. All renewal options are located here http://renewal.tug2.net
the cost of renewals?
(12 months) membership renewal dues are only $15 (and comes with $75
worth of free ads!). 3 year renewal is only $30 and includes $225 worth
of classified ads!
Who do I
contact for more membership info?
all answers about TUG memberships are posted on this website, however
if you can't find the answers you need, you can send email questions to
call 904-298-3185 between noon and 5pm est weekdays.
are several different username and password
combinations used in the various sections of the TUG website. You can
access any and all current passwords instantly here: Please
see the Password
Help Page for assistance with TUG passwords.
What is the TUG BBS?
TUG Bulletin Board System (BBS) is the Online discussion forum area of the
Timeshare Users Group. This is where you can have your timeshare
questions answered, or discuss various aspects of timesharing (please
be aware that this is an area for discussion, not sales). Participation
in the BBS is free and open to all! You may read
available posted messages in the public forums by going to www.tugbbs.com,
but you must first register
as a bbs user in order to post messages. Some features are reserved for those identifying themselves as TUG
Why won't the BBS let me log in with the username
and password I received in my TUG Membership email?
The TUG BBS
is a separate automated program which utilizes usernames and passwords
unique to each individual. You choose your own bbs username and bbs
password when you register
as a user of the bbs and now you will be able to have the SAME USERNAME
AND PASSWORD for both sections! For help on passwords click here.
I am a TUG Member and have registered as a user of
the BBS. Why does the BBS show me as a guest?
must enter the current BBS VERIFICATION CODE into your bbs profile to
be recognized as a TUG Member on the bbs. Note that you will need to
update this any time the TUG Member password is changed. Please see this
thread on the bbs for further information.
Where can I find more information about the BBS?
more information about the bbs, please consult the various information
sources on the board itself. Two areas of interest are:
- The TUG
BBS forum within the board is the place to
discuss the bbs itself. In particular, a series of 'sticky' threads at
the top of this forum deal with the most common problems people have
with the board.
- The Frequently
Asked Questions (FAQ) section
How do I get into the Reviews Database?
are a number of places on the website which link to the review
database. On the homepage under Hot Links find the link Tug Reviews
which will take you to the Review and Ratings entry point. Once here
click on Tug
Reviews Database. We suggest you bookmark your favorite pages
for easy future access. If you are having trouble with the required
username and password, please review the Password
How do I submit Resort Reviews?
preferred method is to use the TUG Review
Input Form. You may also send in your review as a direct
email message to the appropriate resort Review Manager at his/her
personal email address as shown on the resort listing pages. Each
resort listing page in the review database has the associated review
manager listed there. This information may also be found in the Volunteers List
How do I submit personal resort pictures I have?
Resort photos are now uploaded directly on the resort review pages themselves, simply go here http://tug2.com/RnR/ResortsGrid.aspx
and select the resort you wish to upload an image for, browse to the
RESORT IMAGES tab, and click "upload new image". this will submit
the photo directly to TUG for inclusion on the resort review page! This page provides more detailed info on TUG Resort Photos.
How often are the reviews updated?
varies depending upon the review area manager. As volunteers, each
person has their own availability to process the reviews submitted. If
you have not seen your review posted within a week, it is fair to
write to the appropriate review area manager and ask why.
Reviews occasionally get lost. We want to know about it. Reviews are
what TUG is all about and we highly value them. You will receive
an instant email "thank you" upon the successfully submission of a
Resort Review to TUG.
Does TUG have reviews on international resorts?
has separate sections for Canada, Mexico, the Caribbean and "International". The
international area covers most countries around the world with
thousands of resorts reviewed.
do I submit my resort ratings?
Resort Ratings are submitted with every Resort Review. At the beginning of the TUG Resort Review
submission page, it asks you a number of details about the Resort you
are Reviewing, including the Resort Rating. These ratings combine
as an average for the Overall TUG Resort Rating for each Timeshare
Resort. To submit a Review with a Rating, you can use this page: Review
If you are having trouble with the required username and password,
please review the Password
What are the ranking guidelines?
is a detailed list of rating guidelines on the review page itself prior
to you submitting the review. Resorts are rated on a scale from 1 to 10
with 1 being awful, and 10 being the best resort you have ever stayed
How do you select the Top Resorts?
Top10 TUG Resorts
are based entirely on the average of the ratings received from
Timeshare members. They are NOT based on the opinions of TUG or its
coordinators. In order to have some statistical validity, a minimum of
twelve ratings for a resort must be received for it to qualify for the
Top Ten. You can also view a variety of different lists for free on the TUG Timeshare Resort Review Page:
How often are the ratings updated?
Ratings are updated as new reviews are submitted and approved!
do I submit my classified ads?
classified ads must be submitted using the Place New
Ad link located in the Classified Ads. With the new
automated ad system you will be able to edit your ad prior to
submitting it. You will also receive an automatic response email for
each ad you place. It will contain the ad id number and add password
which will allow you to edit your own ads. This page details the process of posting a new ad on TUG: How to Place a Timeshare Classified ad.
What is the cost of the ads?
ads in the new Timeshare Marketplace are
completely free for TUG members, you receive your ad credits each year
you are a member!
How long are ads posted?
ad is good for 3 months from its post date. You may renew the ad when
it expires for no additional charge if it has not yet rented or sold.
How big can ads be?
is no realistic limit to what you can type in the ad description.
(note that adding non-standard html or other code in your ad may
How do I change or remove my ads?
your ad is posted, please double check it and try out your email link
to make certain it works correctly. If you need to edit or change your
ad, use the Ads
You Placed link on the Classified Ads page. This will
give you a list of you current ads. If you still are having trouble
editing your ad, please send an email to email@example.com
How do I pay for my ads?
are now free, no payment is required unless you have run out of Ad Credits, more can be purchased through the marketplace.
When are the new ads posted?
our new ad system, ads are being updated all day every day, ads will always be published within 24 hours.
How do I determine what price to ask for my resort?
has become one of the most effective (and by far the best priced )
places to advertise your timeshares ... we sell and rent many. However,
with the current glut of timeshare offers available, your success will
depend mostly on your pricing... with so many choices most people are
only interested in bargains! We recommend reading the "how to sell your
timeshare" article here: How to Sell your Timeshare
What do I do when I get a buyer?
a 3rd party timeshare escrow and closing agent. Many licensed timeshare
brokers do this for a fee. See our TUG Business Ads
for a list of resale brokers and transfer agents.
How do I submit a Direct Exchange ad?
Marketplace to submit an Exchange ad
What is the cost?
is no cost for a Direct Exchange ad, it does not even require an Ad Credit.
How long will the ad be posted?
ads will expire in 3 months, but you may wish to extend them at no
charge for as long as you wish.
How do I update or remove my listing?
Once your ad is posted, please double check it and
try out your email link to make certain it works correctly. If you need
to edit or change your ad, use the Ads You Placed link on the Classified
Ads page. This will give you a list of you current ads and
all the options for editing, or removing the ad.
What do I do when I get someone who wants to
direct exchange is the use of your timeshare week by a guest. There is
no cost involved. Each Owner is responsible for making all arrangements
such as notifying your resort of the guest use. You also
warrant that the time has not been deposited with an exchange company
and is available for exchange and that applicable maintenance fees have
been paid. TUG does not get involved in any way with these trades, we
are only providing this space as a public service to help our members
and other timeshare owners.
What are Owner Referral Promos?
New resorts often have special vacation promos
that they offer thought their current owners. The owners are encouraged
to submit referrals and will receive various incentives from the resort
for their leads. Resort promos are now listed on their own TAB directly on the resort review pages.
How do I submit my resorts owners referral promos?
you have an owners referral promo special you would like to have
posted, just send all the details by email to: firstname.lastname@example.org
Please include what must be done to qualify (also list restrictions and
time frame) for the special and any incentives received by taking
advantage of the offers.
How does my resort advertise on TUG?
information is available in the TUG Resort
Ads section of our website. This would be an excellent place
for resorts to advertise their promos, resales or rentals programs. Our
proved to be one of the best advertising sources
for timeshare resorts. We also provide an advertising exchange
system if a Resort wishes to trade advertising on TUG for a mention in
your Membership Newsletter or similar periodical. Resorts are
also welcome to advertise resale and
rentals at no charge in the marketplace provided they mention TUG to
their members in any newsletter publication they may have!
How can I advertise my timeshare company on TUG?
information is available in the TUG Business Ads
section of our website. This would be an excellent place for any
timeshare or travel related business to advertise their promos, resales
or rentals programs, etc. Our Banner Ad program
has proved to be one of the best advertising sources on the Internet with hundreds of thousands of daily visitors.
What kind of information will I find in the Advice
section contains information on FAQ about Timeshare,
tips on buying/selling or renting your timeshare, how different clubs
work, exchanging tips, glossary of timeshare terms, and general advice
from the collective wisdom of past and current TUG members.
How do I submit an article for the Advice Section?
section submittals can be emailed as a plain text email message to email@example.com
What articles are needed?
you are in the timeshare business or can provide timeshare information
articles, please submit them for our advice section. Just
email your plain text email message to firstname.lastname@example.org.
We have a long list of articles we would love to have any other topic you feel would
be worth sharing with fellow timeshare owners.
What do I do if my name shows up in the Bad Email
email addresses and undeliverable email is one of our biggest
headaches. If your name is on the Bad Email List,
please send us your real name and your correct email address in the
body of the message. Please note many of those bad addresses listed
have had incomplete (not listing the @domainname.com) or invalid email
addresses. The only way our group communicates with its members is
though this website and by email. You must also have your correct email address on
file to receive the new TUG password when it changes.
How do I change my email address?
use the Email
Address Change Form linked on our home page to submit your
new email addresses. This notifies each rep, so if you have ads or are
listed as a resort contact, the reps will also get your change.
Who are the TUG Volunteers and what do they do?
TUG survives because of a dedicated group of people who volunteer their
time to perform the tasks that keep TUG alive.
For a list of current TUG Volunteers and the functions they
serve, see the TUG
Volunteer List page.