Contact information for the Timeshare Users Group - Free Timeshare advice

TUG CONTACT INFORMATION

Direct Email to Timeshare Users Group - tug@tug2.net

This email should be used for the vast majority of contact with TUG, anything from membership related questions, to general timeshare information and advice. Or if you simply just dont know who to ask, feel free to ask via this email address. Unlike the phone options (below) this email address is monitored and answered constantly and you WILL recieve a response within 24 hours. Most times much much faster!

TUG Review Managers and other Volunteeers

http://tug2.net/vollist.htm

TUG relies heavily on its volunteers to handle many of the day to day tasks on the countless thousands of pages on the site. You can email these volunteers directly as appropriate using the links provided above. Questions about a resort or a review? General questions about a specific area of the site? Notice an error on a review page? These volunteers are here to help and are owners just like you!

Snail Mail

The physical address for TUG to send all correspondance is:

TUG
P.O.. box 1442
Orange Park, FL 32067

Phone/FAX numbers

Please note that the TUG phone line is only answered between 12pm and 5pm EASTERN time. You are welcome to leave a message after those hours, but you are much more likely to get assistance with your issue if you send an email to tug@tug2.net instead as that will be checked before any voicemail messages.

General TUG questions and contact - 904 298 3185

TUG Order line - FOR MEMBERSHIP PAYMENTS OR RENEWALS ONLY - 1 800 243 1921

Fax line - 1 419 793 5716 (ensure you include your EMAIL with any fax)

AOL Instant Messenger - Live Chat!

For those of you with AOL or AIM - you can send a message to us and chat live during business hours via the screen name "TUGTIMESHARE"

Drop us a note and say hello!

Why become a TUG member?

There is an extended TUG resort reviews database here on this web site available only to TUG members. There are over 4000 resorts covered by this database now and growing weekly. The reviews also include pictures of the resorts, general resort information and a list of owners' email addresses who are willing to answer additional questions regarding the resorts not covered by the detailed reviews. This is a quick way to see how our members rate the resorts which they have actually stayed at. It has become a valuable source of information to use when planning for exchanges.

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page updated Sept 28, 2008 by B Rogers - Send email regarding this page to tug@tug2.net